Terms & Conditions
These Terms and Conditions govern the supply of goods sold by Pro-Tec Performance (“we” and “us”) to the customer (“you”)
Normal Hours: Monday to Friday 9.00am to 5.00pm (excluding Bank Holidays)
Telephone hours: Monday to Friday 9.00am to 5.00pm (excluding Bank Holidays)
Registered VAT No.604 4873 43
Terms and conditions do not affect your statutory rights as a consumer. The consumer’s statutory rights are not excluded or limited in any way in accordance with the Sale of Goods Act 1979 (as amended).
Purchasers are required to be 18 or over and accept our full terms, conditions & disclaimer before products are dispatched.
Errors and Omissions Excepted (E&OE):
Every care is taken by Pro-Tec Performance to ensure that all information on their website is present and correct – sometimes there may still be errors on this website. If you find an error or omission, please let us know, and we will correct is as soon as possible after verification. To the fullest extent permitted at law we shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on the site.Pro-Tec Performance will not be liable to you for any indirect or consequential loss, damage or expenses (including but not limited to loss of profits, business or goodwill) and shall have no liability to pay any money to you by way of compensation. We apologise for any inconvenience that may be caused due to any errors or omissions present and will do what we feel is reasonable in way of rectifying the error.
Price and Payment
We must receive payment for the whole of the price of the goods we supply to you before delivery unless we have agreed otherwise in advance in writing.
VAT @ 20% is payable in prices shown.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Prices in our showroom may vary to those shown on the website.
All goods remain the property of Pro-Tec Performance until payment has been received in full.
For any orders over £1000 we reserve the right to ask for payment via BACS or Chaps transfer where applicable. In these instances no funds will be taken from your card, this will apply especially in cases where goods are not being delivered to the registered card address.
Please note whilst you will be able to place Card orders online to a different delivery address it is our internal policy to only deliver these orders to the card holders address. You will be contacted and asked if this is ok or with the option to cancel your order.
If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being ‘DAMAGED’
If the number of parcels does not match or correspond to the consignment note, this must be stated as ‘SHORT DELIVERY’
It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for.
All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period. .
Cancellation / Returns
If you are a consumer, you have the right to cancel the order in writing by fax, letter or e-mail within 7 days after the day on which the goods are received. Without giving a reason and the full price and delivery charge will be refunded.
You will be responsible for the costs of returning the product. The product should be returned as soon as reasonably practicable. Should you fail to do so, we are entitled to charge you for the costs of recovery of the goods. You have a duty to take reasonable care of the goods whilst in your possession.
If on return of any product during the cancellation period it is not received in a reasonable condition this may allow us to make a claim for breach of your statutory duty to take reasonable care of the goods.
All returned products of this nature are photographed on arrival at our goods in department.
Goods must be in an unused and re-saleable condition.
Where a product is returned under the cancellation provisions above we will refund the cost of the product less any delivery charges incurred in delivering the product to you within 30 days of receiving notice of cancellation.
If the product you purchase is not of satisfactory quality, fit for purpose or as described, we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights under the Sale of Goods Act 1979 (as amended). Any such products can be returned to us free of charge.
We will not be liable to you, whether arising as a result of breach of contract or in tort or otherwise for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising as a result of any problem in relation to the goods, although this does not exclude or limit our liability for death or personal injury resulting from our negligence.
Guarantees and Warranties
All guarantees, warranties and assistance from Pro-Tec Performance are offered in addition to your statutory rights as a consumer.
Complaint Handling Procedure
The Company endeavours to respond to complaints within 5 working days. We always endeavour to handle complaints fairly and swiftly, keeping the customer informed about progress. Feedback on how we can improve our service is always welcome. In all cases please do not hesitate to contact our customer services department, the contact details of which are:
Telephone – customer services on 01772 633777